FAQs
Need a little more help?
I am terrified of the dentist. Can you still help me?
Yes. Many of our patients are extremely anxious, avoid dentistry for years, or feel panicked about treatment. The whole point of our calm specialist pathway is to help you move forward safely and without judgement.
Do I need to be referred by my dentist?
No. You can book directly yourself. We also welcome referrals from dentists, doctors and wider healthcare professionals.
What is an emergency sedation assessment?
It is a first step for patients who are in pain, frightened or both. We assess the problem, explain the likely options and decide whether a sedation-supported pathway is appropriate.
Can you help if I have severe gum disease?
Yes. We assess and manage gum disease from early problems through to more advanced periodontitis and long-term maintenance.
Do bleeding gums always mean gum disease?
Not always, but bleeding gums should never be ignored. They can be a sign of inflammation that needs proper assessment.
I have loose teeth. Is it too late?
Not necessarily. The right answer depends on the cause, the amount of supporting bone left and the long-term stability of the mouth. The earlier you get assessed, the better.
Are implants right for everyone?
No. Some patients need gum treatment, bone grafting or a different restorative plan first. The right treatment is the one that suits your mouth and your long-term outlook.
Do you provide full-mouth dental implants?
Yes. We assess more complex cases carefully and can plan full-mouth rehabilitation where appropriate.
What if I have very little bone left?
Bone loss does not automatically rule implants out. Some patients need grafting, augmentation or a staged approach before final treatment.
Can you remove difficult wisdom teeth?
Yes. We see patients for wisdom tooth problems, difficult extractions and other oral surgery needs.
What is oral medicine?
Oral medicine focuses on conditions affecting the soft tissues and lining of the mouth, such as ulcers, red or white patches, inflammatory conditions and suspicious lesions.
Should I worry about a mouth ulcer that has not gone away?
Any ulcer or suspicious area that persists should be assessed properly. Early assessment is always the safer route.
Will you steal me away from my regular dentist?
No. Where patients are referred for a specific treatment phase, the intention is to communicate clearly and return them appropriately unless a different arrangement has been agreed.
What happens at the first consultation?
We listen carefully, assess the problem, explain what we have found and talk through the next step. The aim is clarity, not pressure.
Can I book online?
Yes. Online booking should be the easiest route into the practice for most patients.
What if I still want to speak to someone?
You can. Human support remains available, but we are designing the site so that most people can move forward quickly online.
Do you offer finance?
Finance options can be discussed where appropriate, especially for larger treatment plans.
Do you only treat older patients?
No. We treat adults of different ages. However, many of our patients are people who have reached a point where the problem can no longer be ignored and they want a dependable solution.
What if I have diabetes or other medical issues?
That matters and should be discussed. Oral health is connected to wider health, and part of specialist care is taking the whole picture seriously.
I smoke. Can I still have gum treatment or implants?
Smoking is relevant and affects healing and disease risk. That does not mean treatment is impossible, but it does mean planning and expectations need to be discussed honestly.
Do you treat denture problems?
Yes, especially where denture instability or failing support means implants or another advanced pathway may be needed.
Can you help if I have had bad dental experiences before?
Yes. Many patients come to us for exactly that reason. We work carefully, explain clearly and aim to rebuild confidence.
How quickly can I be seen?
Urgency depends on the problem, but the website and booking flow should make it easier for urgent patients and referrers to reach us quickly.
What should a referrer send?
As much useful context as possible: symptoms, medical history, radiographs, photographs, and the reason for concern or referral.
Do you provide biopsy or lesion assessment?
We can assess suspicious soft tissue findings and arrange onward steps where indicated.
Is oral medicine only about cancer?
No. It also includes inflammatory and painful conditions of the mouth, such as lichen planus, burning mouth symptoms and persistent soreness.
Will treatment be rushed?
No. The point of a premium specialist pathway is that the treatment is thoughtful, clear and properly planned.
Why are your fees higher than some other practices?
Because specialist care should not be reduced to the cheapest possible transaction. Our fees reflect the planning, skill, time and patient support involved.
What is the best first step?
If you are unsure, book the most appropriate assessment online. If you are a professional, use the referral pathway. If you are worried and want to speak to someone, call us.